Please note that the return is the responsibility of the customer. (Venum does not pay for return shipping)
How to return ?
You have 30 days, from the day you receive your package, to return it to us.
RETURN OF A DEFECTIVE PRODUCT
Please send an email to HELP-EURO@VENUM.COM indicating :
Our team will get back to you as soon as possible.
FOR ALL OTHER RETURNS
1/ Pack your items. If you don't have any packaging, this is not a problem: simply place your items in something non-transparent, sealable and waterproof.
2/ Fill in the paper form enclosed in your package or download it via the following link
3/ Select the reason for your return
4/ Choose the carrier of your choice and drop off your parcel with them.
5/ Keep an eye on the follow-up of your returns. You will receive an e-mail once we have received your returned item.
6/ Once received, you will receive your refund within 14 days.
Good to know...