At Venum, we take the protection and privacy of your personal information very seriously. This privacy policy explains how Venum collects, uses, transfers and discloses your information. It applies to data collected when you use our websites, when you interact with us via social networks, email or phone, or when you participate in our contests or events. It covers:
Venum is a sports brand - manufacturer and online store - based in France. Followed by over 1 million people through its various social networks.
Address : Venum - 7 rue du Sagittaire - 94150 Rungis - FRANCE
Phone number: +33 1 76 44 12 96
We take the protection of your personal data seriously and are committed to handling it in a correct, legal and transparent manner. This privacy notice sets out the types of personal data we collect about you and how it is used.
We collect and use your personal data only to:
We have put in place appropriate security and organisational safeguards to protect your data from accidental or unauthorised loss, use, access, modification or disclosure.
Communication between your browser and our website uses a secure encrypted connection in all contexts where your personal data is involved.
We require all third parties engaged to process your personal data on our behalf to put in place security measures to protect your data and to process it in accordance with the law.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulatory body to the extent that we are required to do so by law.
Personal data is information about an individual from which that individual can be identified. It does not include anonymized data, where identity and identifying information have been removed.
Although our site is designed for the general public, we do not knowingly collect information from children under the legal age limit of the country in which they reside, nor do we sell products to them. If you are under the legal age limit, you are not permitted to use or submit information to our site.
We collect personal data in the following categories:
We also collect, use and share aggregated data such as statistical or demographic data applicable for any purpose. Aggregate data may be derived from your personal data, but is not considered personal data because it does not reveal your identity directly or indirectly. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific site feature. However, if we combine or link aggregated data with your personal data to identify you directly or indirectly, we will treat the combined data as personal data to be used in accordance with this Privacy Notice.
We may collect personal data about you in the following ways:
Direct interactions - you may provide us with your identity, contact, financial, transaction, profile, and marketing and communication data (as described above) by filling out forms, entering information online, or corresponding with us by mail, phone, email, telephone or otherwise. This includes personal data that you provide, for example, in the following circumstances:
When you interact with our site, we may automatically collect the following types of data (as described above): Technical data from your equipment, usage data related to your browsing actions and patterns, and contact data when tasks performed via our site go unfinished, such as incomplete orders or abandoned shopping carts. We collect this data through the use of cookies, server logs, and other similar technologies.
Legal basis for processing your personal data
We collect and process your personal data only as permitted by law. As a data controller, the law allows us to collect and use your personal data under different conditions depending on the method and purpose of collection.
We collect your personal data only if:
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Legal basis for data processing, including legitimate interests |
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To create an account and register you as a new customer (directly or via social networks). |
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Processing and delivering your order, including the following activities: recording your order details; keeping you updated on the status of the order; processing payments and refunds, collecting funds owed to us; and making automated decisions for fraud prevention and detection. |
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To manage our relationship with you by: providing you with any information, products and services you request; notifying you of changes to our services, terms and conditions or privacy notices; and asking you to leave a comment or participate in a survey. |
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To allow you to participate in a contest, event or survey, or to receive a gift certificate for purchases on our site. |
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Administer, protect and improve our business and site/application, including troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and data hosting; set default options for you, such as language and currency. |
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To provide you with content, online advertisements and information relevant to you, and to measure the effectiveness of the advertisements provided. |
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Use data analysis to: improve our site, products, services, marketing, customer relationships and experiences ; and for market research, statistical and survey purposes. |
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Recommend products, services, discounts and offers that may be of interest to you, including by sending you such information by email, postal mail or SMS. |
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Notify you or remind you by e-mail of any task performed via our site that remains unfinished, such as incomplete orders or abandoned carts. |
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To protect our customers and Venum Group sites against fraud and theft |
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We only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another purpose and that the other purpose is compatible with the original purpose. If we wish to use your personal data for any other purpose, we will inform you and explain the legal basis for doing so. We may process personal data without your consent, in accordance with the above rules, where required or permitted by law.
If you have any questions about VENUM's use of your personal data, please contact our Data Protection Officer at SAS DRAGON BLEU, 7, Rue du Sagittaire 94150 RUNGIS FRANCE.
How long we keep your personal data
We will not retain your personal data longer than is necessary to fulfil the purposes for which it was provided and to ensure compliance with our legal obligations. Further details of our data retention periods are available on request.
Marketing - your preferences
We may send you marketing communications and promotional offers:
We may use your identity, contact, technical, transactional, usage, profile, and marketing and communication data to provide you with insights into what we think may be of interest to you and to send you information about products and offers that may be relevant to you.
We will ask you for your preferences for receiving marketing communications via email, postal mail, SMS and other communication channels.
From time to time, we may also include in your order promotional items, services or offers from other third party companies that may be of interest to you.
For third party marketing communications, we will obtain your explicit consent before sharing your personal data with third parties for marketing purposes.
You will always have full control over your marketing preferences. If you no longer wish to receive marketing information from us (or from a third party, if applicable), at any time:
Cookies
Our site uses cookies to distinguish you from other users and to track your visits. This allows us to improve our site and provide you with a better user experience during your visits. Cookies also allow us and our advertising networks to serve ads that match your preferences and interests.
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Online Advertisements
Our online ads keep you connected to our news and products. Like many other companies, we display banners and advertisements when you browse other websites and applications, based on your contact, technical, usage and profile data. We do this by using a variety of digital marketing networks and ad exchanges and a range of advertising technologies such as web beacons, pixels, ad tags, cookies and mobile identifiers. But also specific services offered by certain sites and social networks such as Facebook's personalized audience service.
How do we use analytics and targeted advertising?
Through a variety of analytics and targeted advertising tools, we display relevant content to you on our site and online advertisements on other sites and applications (as described above), provide you with relevant content through commercial advertisements, and evaluate the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyze interest-based targeted advertising data and/or third-party consumer data (such as age, gender and interests) to target and improve marketing campaigns, marketing strategies and content on our site. We may use other tools offered by third parties, such as Facebook, to perform similar tasks, using your contact, technical, usage and profile data.
To disable targeted advertising, simply disable your 'cookies' in your browser settings or, disable the settings applied to the relevant third party.
If you would like more information about the data collected by these third parties or how they use it, please contact us.
Links to third-party websites and services
Our site may, from time to time, contain links to and from other sites in our networks, advertising and affiliate partners, or social networking platforms. If you click on any of these links, please note that these sites have their own privacy policies and that we are not responsible for those policies. Please review those policies before submitting your personal data to those sites.
How we share your data
We may share your personal information with the parties listed below:
Data and Countries Outside of Europe
The personal data we collect from you may be transferred to and stored in countries outside the European Union ("EU") through mechanisms provided by law for cross-border data transfer. It may be processed by personnel working outside the EU on our behalf or on behalf of one of our suppliers. The personnel carrying out these transfers may be involved in, among other things, fulfilling your order, processing your payment data and providing support services. We will take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.
Whenever we transfer personal data outside the EU, we will ensure that a similar level of protection is provided by ensuring that appropriate measures are in place as required by law. This includes imposing specific contractual clauses approved by the European Commission that ensure the same level of protection for personal data as is offered in Europe.
Please contact us if you would like more information about the countries to which we may transfer your personal data and the specific mechanism we use when we transfer your personal data outside the EU.
You have various rights under the Data Protection Act. In relevant cases, you have the right to:
Request access to your personal data
You have the right to obtain a copy of your personal data held by us and certain information relating to the processing we give to your personal data.
Request for rectification of your personal data
You have the right to have your personal data rectified if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your information.
Requesting the deletion of your personal data
You have the ability to request Venum to delete your personal data, where we have no good reason to continue processing it. Please note, however, that we may not always be able to comply with your request for deletion for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
Request to restrict the processing of your personal data
You have the right to request Venum to stop processing your personal data in certain circumstances, for example if you want us to establish the accuracy of the data, or if you have objected to our use of your data, as we need to verify whether we have compelling legitimate reasons to do so. In case of restricted processing, we are allowed to keep enough information about you to ensure compliance with the restriction in the future.
Request for transfer of your personal data
You have the right to receive a digital copy of your personal data or to request the transfer of your personal data to another company. However, please note that this right only applies to automated data for which you have given us permission to use or which we have used to perform a contract with you.
Objecting to the processing of your personal data
You have the right to object to the processing of your personal data even where we believe we have a legitimate interest in processing it (as set out above). You also have the right to object to the processing of your personal data for direct marketing purposes. In some cases, we can prove that we have compelling and legitimate reasons for processing your data that override your rights and freedoms.
Request human intervention for automated decision making and profiling.
You have the right to request human intervention when we make automated decisions in processing your personal data. If necessary, this type of processing is permitted, as part of our contract with you, provided that appropriate safeguards are in place or, your explicit consent has been obtained.
We will endeavour to respond to all legitimate requests within one month. Occasionally, it may take us longer than one month if your request is particularly complex or if you have made a series of requests. If this is the case, we will keep you informed. We may request your specific information, which will help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.
Right to file a complaint
If you have any concerns or complaints about the way we process your data, please send us a letter directly to SAS DRAGON BLEU, 7, Rue du Sagittaire 94150 RUNGIS FRANCE.
Changes to this Privacy Notice
From time to time, we may modify the terms of this privacy notice. In the event of significant changes, we will post updates on our website, on our applications or we will notify you by email.
HOW TO CONTACT US
We welcome your comments and are happy to answer any questions you may have regarding your data.
Please send your questions, comments or requests for information to our designated representative and data protection officer, who can be contacted at SAS DRAGON BLEU, 7, Rue du Sagittaire 94150 RUNGIS FRANCE.
This privacy notice was last updated on 01/03/2022.
VENUM / DRAGONBLEU
Registration number : 453398810 RCS CRETEIL
