Contact us

A question? A problem with your order or delivery? 
We are at your disposal and we are pleased to provide you with several ways to contact us.

By Chat: all languages
Monday to Friday from 9:00 am to 2:00 am
Saturday and Sunday from 10:00 am to Midnight

English
Monday to Friday from 9:00 am to 2:00 am
Saturday and Sunday from 10:00 am to Midnight
France: +33 1 76 44 12 96
Belgium : +32 2 808 60 05
Switzerland: +41 22 518 01 23
Spain: +34 919 01 26 29
Italy: +39 02 9475 0052
Germany: +49 214 4709 9990

UK: +44 20 3966 3629
Monday to Friday from 8:00 am to 1:00 am
Saturday and Sunday from 09:00 am to 11:00 pm (UK Time)

By phone:

French:
Monday to Friday from 9:00 am to Midnight
Saturday and Sunday from 10:00 am to Midnight
France: +33 1 76 44 12 96
Belgium : +32 2 808 60 05
Switzerland: +41 22 518 01 23

Spanish
Monday to Friday from 3:00 pm to 2:00 am
Spain: +34 919 01 26 29

By email:

French: AIDE-EURO@VENUM.COM
English: HELP.EURO@VENUM.COM
German: HILFE-EURO@VENUM.COM
Spanish: AYUDA-EURO@VENUM.COM
Italian: AIUTO-EURO@VENUM.COM
Dutch :HULP-EURO@VENUM.COM