MY ACCOUNT
How do I create an account?
Click on the link my account or on the heading Join us at the top right of the site.
Then choose Create an account, fill in the different information fields and validate.
How do I update my account information?
Click on the link my account or on the section Join us at the top right of the site.
Then select Account Information, Address or Dashboard to add or modify information.
Retrieve your password
Click on the my account link or the Join Us section at the top right of the site.
Then click on Forgot your password? next to the Login button and enter the email address for your account.
Instructions for changing your password will be sent to this address.
MY ORDER
How do I place an order?
Click on the Catalog section or choose the product category you are interested in from the menu at the top of the site.
Select the item you are interested in by clicking on its image to see its detailed description.
Then choose the size and color you are interested in, as well as the desired quantity.
Finally, click on Add to Cart.
You can access the shopping cart by selecting the icon at the top right of the site.
To place an order, all you have to do is validate it.
Is it possible to order without having an account?
It is impossible to order without having created an account.
PAYMENT INFORMATION
What are the payment options?
At the time of the validation of your order, you will have to choose one of the means of payment proposed then to click on Continue to finalize your purchase.
No order will be sent for delivery before payment is received.
Three payment methods are available for your convenience:
Note: all payments are processed on a secure server. No one will have access to your banking information.
DELIVERY INFORMATION
When will the order be delivered?
The delivery depends on the availability of the article: it is displayed on the product sheet.
You can follow the progress of the delivery by clicking on my account.
You will receive a confirmation of delivery by email when your order will be on the departure then under 24 to 48h after the starting of your order.
How much does the delivery cost ?
Shipping costs are calculated automatically and depend on several factors, including the weight of the order or the choice of delivery method.
You will find all the information about delivery in the delivery policy section.
Is your country delivered?
To check if your country is included in the delivery perimeter, you just have to add a product to your cart and then validate it.
When you enter your shipping information you will be able to see which destinations are included.
If your country is not included, we are very sorry that we are unable to deliver at this time.
*For the rest of Europe:
UK: https://uk.venum.com
Germany: https://de.venum.com
Spain : https://es.venum.com
Netherlands : https://nl.venum.com
Italy: https://it.venum.com
Europe: https://eu.venum.com
*Asia and Pacific countries: https://asia.venum.com
*USA & Canada: https://www.venum.com
*Mexico and Latin America: https://www.venum.mx
When does the delivery start and how much does it cost?
Shipping costs are automatically calculated and depend on several factors.
Add the items you are interested in to the cart and validate: the delivery methods will then be proposed to you.
We will proceed with the shipment as soon as possible after validation of your order.
You will find all the information concerning the deliveries in the heading delivery policy.
Are there any customs fees or taxes?
Destinations outside the EU may include customs taxes.
Please check your country's regulations for details on import fees, which are not our responsibility, but are specific to each country.
Venum is not responsible for these added costs.
No refunds will be given if you refuse to pay these fees.
All costs resulting from local regulations are the exclusive responsibility of the customer.
These charges are to be paid by the customer to the delivery company or local authorities at the time of receiving the order.
RETURN A PRODUCT
See our specific section.
